Clive White, Director of HyperformaMarch 28, 2015
My 27-year career has spanned a number of fantastic organisations across the technology, telecommunications, media, consulting, banking, life, pensions and insurance industries. I have a BSc (Hons) Degree in Computer Science (1991) and an Executive MBA (2002) publishing a final year thesis on the implications of mobile, digital cash on the UK Financial Services industry. I’ve been lucky to be part of some significant events across my career. I was part of a small team of people who commissioned the first commercial transatlantic fibre-optic connectivity, a T1 delivering a ‘huge’ 1.54Mb of digital bandwidth. I went on to be part of and lead teams deploying the first commercial European internet protocol (IP) network and then to launch and manage Europe, Middle East and Africa’s (EMEA) first commercial internet service (1995). My last role in technology and telecoms was to take AT&Ts Global Network through Y2K; my millennium was spent wearing a tuxedo in the command centre of the global network, watching all of the previous 18 months hard work result in hour after hour of no issue around the globe.
On the back of these experiences, I moved into consulting and Financial Services (2000). Working with large UK and global banks and insurers in a variety of technology led, business and IT transformation and optimisation roles. A shift into media and entertainment (2006) saw me lead an operation through digital integration of a satellite broadcast platform, corporate IT platforms and internet service provision, ultimately launching the UKs fastest growing consumer broadband service (2006). A move back into Financial Services saw me be part of Europe’s largest financial services merger and integration (LTSB & HBoS) ultimately forming Lloyds Banking Group’s Insurance Division and latter integration and optimisation of the business services within the LBG core banking operations. A brief shift back into consulting (2012) to join a privately owned boutique change consultancy define and execute its growth agenda expanding into financial services and transformation activities. Most recently, I worked with the UK division of a global insurer to facilitate the creation of its business transformation agenda (2020) and its journey to realise it through the creation of a new target operating model (2017). Over the years, I have seen the power (and challenges) with leading and managing technology and people. I have developed a deep interest and understanding in the motivation and performance of people. I have learned the power of creating and maintaining strong relationships and how the combination of expertise, energy and resilience are required to stabilise complex programmes and optimise scale operations in high-stress, customer focused environments. The role and performance of people and technology are critical and as such, leadership of people and technology is often the differentiator between success and failure. The Hyperforma blog discusses many of the issues at the centre of each of dimensions of leadership, technology and people (society) performance and importantly their intersection.